Call Centre Services
Our UK based and International Call Centres enable us to offer key services for both inbound and outbound campaigns. Whether Lead Generation, Hotkey Transfers or bespoke Inbound Campaigns designed specifically to meet your individual needs, Phruit delivers the highest quality of service available.
For more detailed information on some of the services we offer, click the entries below:
Telesales
Phruit Ltd provides a wide range of innovative telesales solutions, creating revenue & efficiency opportunities for an enhanced customer experience and providing you with a greater return on investment.
The benefits of Phruit's innovative services include:
- Data cleansing of sales leads.
- Qualified appointments made with targeted customers.
- Forward planning for future projects and services.
- Data capture for future product sales campaigns.
- Providing your sales team with positive, pre-qualified leads.
- Re-establishing contact with lapsed customers.
- Keeping customers updated with your latest company developments.
Lead Generation
Working with our clients, we design campaigns comprising one to many questions targeted at specific demographics to ensure the most effective use of campaign funds.
Our clients trust us to produce consistent, high quality, detailed consumer & business leads in order for their telesales and direct marketing departments to conduct their campaigns with maximum efficiency.
The benefits of our Lead Generation campaigns include:
- Generation of quality, targeted leads.
- Providing your sales team with positive responses that lead to higher conversion rates.
- Additional data capture for possible future products or services.
- Forward planning for future sales projects.
- Cost effective direct & telesales campaigns.
Hotkey Transfers
Phruit has invested heavily in developing its quality Hotkey Transfer service, a powerful extension to our Lead Generation Surveys, which ensures that every sales call you receive is from an interested prospect.
At the completion of a consumer survey, with the consent of the hot prospect, our agents will pass their details to our follow-up team. A member of the follow-up team will phone the prospect again to check their interest for a second time. If that interest is confirmed, the prospect will be asked if they want to be put through to your sales team. The call is transferred immediately to your sales team who close the deal.
Data Cleansing
A clean, accurate and up-to-date database is an essential and valuable business asset. Maintaining its integrity is important to the future success of any business.
Maintaining a clean database will ensure:
- Accurate data on existing, prospect or lapsed customers.
- Cost effective use of direct marketing & telemarketing resources.
- Identification of business decision makers.
- Reactivation of lapsed customers.
- Maintainence of brand awareness with your customers.
